Very briefly, if you don't have the human side in order, meaning attitudes, capabilities, interest, no technology can be successful. Of course, it is possible to define "successful" so that your implementation passes the standard, but if that's how you work, you're probably not reading this anyway.
It certainly does help to have an idea of what kinds of technology benefits you are looking for and the types of technology that might help to deliver those benefits BEFORE you begin to design the change management program. Countless technology implementations costing untold millions (or billions) of hard-won capital dollars have been scrapped or have taken so long that the purchased technology was obsolete before the implementation was completed. The reason (and the solution) is in these two paragraphs.
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